Shipping policy

7EPOK Shipping Policy

Thank you for shopping with 7EPOK! Because our products are made to order especially for you, please allow time for both production and shipping.

Processing & Production Time

All 7EPOK products are made to order. Orders must be processed and produced before they are shipped. Production times may vary depending on the product, order volume, and fulfillment provider.

Please note that production time is separate from shipping/transit time.

Shipping & Delivery

Once your order has been produced and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated delivery dates are estimates only and are not guaranteed. Delivery times may be affected by the shipping carrier, weather, holidays, high order volume, or other circumstances outside of our control.

Shipping Address

Please carefully review your shipping address before completing your purchase. 7EPOK is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible at support@7epok.com. We cannot guarantee that an address can be changed once production or fulfillment has begun.

Lost, Delayed, or Damaged Packages

If your tracking information shows your package as delivered but you have not received it, please first check with household members, neighbors, and the shipping carrier.

If your package is lost in transit, arrives damaged, or you receive an incorrect item, please contact us at support@7epok.com so we can review the issue and assist you.

Questions?

For questions regarding your order or shipping, please contact:

7EPOK
support@7epok.com