Refund policy

7EPOK Return & Refund Policy

Thank you for shopping with 7EPOK. Because our products are made to order especially for you, we are unable to accept returns or exchanges for incorrect size selection, change of mind, or buyer’s remorse.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@7epok.com within 14 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item. Once reviewed and approved, we will work to provide a replacement or refund at no additional cost to you.

Sizing

Please review the size chart provided on the product page before placing your order. Because each item is made to order, we cannot offer returns or exchanges when the incorrect size was ordered.

Cancellations and Order Changes

Orders enter production shortly after they are placed. If you need to cancel or make a change, contact us at support@7epok.com as soon as possible. We cannot guarantee that an order can be changed or canceled once production has begun.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Sale Items and Gift Cards

Sale items and gift cards are non-refundable unless required by applicable law.

Questions?

If you have any questions about your order, please contact us at:

7EPOK
support@7epok.com

One important thing: I intentionally didn't include that European Union section from Shopify's template. Since you're setting up the store now, we should decide where you're actually going to sell/ship before putting international return language in your policy.